Privacy Policy

Our contact details can be found on the contact us page of the website.

When accessing our website we are able to gather information from your sessions which we use to improve our service to you and give our customers a better experience. This information is limited to links/products which have been looked at and never any personal details like emails.

We only ever collect the personal details of our customers for the purposes of completing an order.

When making an order online certain items of personal information are needed. These include names, addresses, delivery addresses of third parties (If needed), telephone number etc. This information is used solely for the purposes of completing this order and will not be passed to any third parties unless this is needed to complete the order. An example of when we would need to supply a third party with personal information would be when we inform a courier as to who and where to deliver.

We do not collect any banking details. All payments are taken through Paypal and therefore we never have access to this information.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line if a order issue has arisen.

If you choose to join our newsletter mailing list your email will be retained until such time you ‘opt out’ of the newsletter. Your information will never be given to any third parties.

We will not release your Personal Information to any company outside of Cakes By Heidi for mailing or marketing purposes..